Thank you for shopping with JDF Nail Boutique. We appreciate your purchase and want you to feel confident when ordering from us.
 
We accept eligible returns and exchanges for both defective and non-defective products, subject to the conditions outlined below.
 
Return Window
 
Returns and exchanges must be requested within three (3) days of the delivery date for online purchases, or within three (3) days of the purchase date for in-store purchases.

Items must be returned in new, unused, unopened condition, with all original packaging included.

Eligible Returns

We accept returns for both defective and non-defective products when the item meets the following conditions:

-The item is new, unused, unopened, and in its original packaging.
-The return request is made within three (3) days of delivery or purchase.
-The item is approved through our return authorization process before being mailed or brought back in store.

For health, sanitation, and product safety reasons, we reserve the right to deny returns or exchanges for items that have been opened, used, altered, damaged after delivery, or are not in resalable condition.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within three (3) days of delivery.

Customers must provide proof of the issue by email, including photos of the item, packaging, shipping box, and any visible damage.

Please note that we carefully package orders before shipment. JDF Nail Boutique is not responsible for lost packages, missing items, or damage caused during transit by the shipping carrier. However, if your package arrives intact and the product itself appears defective or damaged, we will review the issue and determine whether the item qualifies for return or exchange.

JDF Nail Boutique reserves the right to deny any return or exchange request if the item does not meet the conditions of this policy or if sufficient evidence is not provided.

Return Methods

Eligible returns may be completed by:

-Mail
-In-store return

Before returning an item, please contact customer service to receive approval and a Return Merchandise Authorization number.

Return Process

To start a return or exchange, please email customer service at:

admin@jdflawless.com

Please include your order number, the item you would like to return or exchange, the reason for the request, and photos if the item is defective or damaged.

If your return is approved, we will provide a Return Merchandise Authorization number. After receiving approval, place the item securely in its original packaging and mail it to:

JDF Nail Boutique
Attn: Returns
RMA #
3002 Legacy Ln
Killeen, TX 76549

We strongly recommend using a trackable shipping method when mailing your return.

Return Shipping and Labels

Customers are responsible for all return shipping costs.

JDF Nail Boutique does not provide prepaid return labels unless otherwise stated in writing. Return labels and return shipping costs are the customer’s responsibility.

Restocking Fees

We do not charge restocking fees.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the status of your return.

If approved, refunds will be processed within three (3) business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method when applicable. Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Exchanges

We accept exchanges for eligible items that meet the conditions of this policy.

After receiving and inspecting your returned item, we will process the approved exchange. Please allow up to three (3) business days after receipt and inspection for the exchange to be processed.

You will be notified by email once your exchange has been processed.

In-Store Purchases

In-store purchases are eligible for return or exchange within three (3) days of the purchase date, provided the item is new, unused, unopened, and in its original packaging.

Proof of purchase may be required.

Online Purchases

Online purchases are eligible for return or exchange within three (3) days of the delivery date, provided the item is new, unused, unopened, and in its original packaging.

Proof of purchase may be required.

Questions

If you have any questions about this return policy, please contact us:

JDF Nail Boutique
Phone: 254-394-7095
Email: admin@jdflawless.com